Q: How do I change my e-Statements password?
A: To change the password on your e-Statements you must contact the bank at 606-376-5031. After your identity has been verified, we can assist you in changing your password.
Q: What happens if I forget my password?
A: If you forget your password, please contact the bank at 606-376-5031 and we can assist you in resetting your password. However, due to security restrictions, we cannot change the password on statements that have already been sent. Statement files can be resent, but regular research charges will apply.
Q: What are the password requirements?
A: For your security all e-Statement accounts are subject to minimum password requirements. These requirements are: Passwords must be at least eight (8) characters in length and contain both letters (uppercase or lowercase) and numbers. Also, passwords cannot be more than ten (10) characters long.
Q: How many e-mail addresses can I send my statements to?
A: Each account can have statements sent to up to three e-mail addresses, each with a separate password.
Q: What happens if I need to change my e-mail address?
A: If you need to change your e-mail address for any reason, please contact the bank at 606-376-5031 as soon as possible. Prompt notification will help ensure that there is no interruption of service.
Q: Can I still receive a paper copy of my statement?
A: Once an account is signed up for e-Statements and you reply to the confirmation e-mail, all further statements, notices, and disclosures for that account will be sent via e-Statements. To have a paper copy mailed out, you must contact our bookkeeping department at 606-376-5031. However, regular research charges will apply for all statements mailed in this manner.
Q: What if I am not receiving my e-Statements?
A: If you are signed up for e-Statements, but have not received a statement, you may have an e-mail or firewall filtering service installed. To ensure that you get the best service while using e-Statements we ask that you set your e-mail filtering service (ex. spam or junk mail filter) and/or firewall to allow the address estatements@bankofmccreary.com and to allow .pdf attachments. You may also want to check on the maximum attachment size that your e-mail service can handle (see question 11). If your statement size goes over the limit for your service, you may receive e-Statements with no attachments. If you are unsure how to check or change your settings please contact your manufacturer or your service provider for more details.
Q: What format are e-Statements sent in?
A: e-Statements are sent via e-mail as an encrypted Adobe Acrobat (.pdf) attachment.
Q: Do I need any special software installed to view e-Statements?
A: To receive e-Statements you need an e-mail client capable of receiving e-mail with attachments. You will also need Acrobat Reader (5.0 or greater), a free software program from Adobe. Acrobat Reader can be downloaded from the following link: http://www.adobe.com/products/acrobat/readstep2.html.
Q: What type of internet connection is required?
A: Any internet connection that is capable of receiving e-mail will work with e-Statements. However, due to the size of e-Statements attachments, customers with dial-up internet access may experience longer download times than customers with broadband (DSL or cable) internet connections.
Q: How large are e-statement attachments?
A: The size of e-Statements attachments will vary by account. Depending on the number of transactions in any given month your statement size could vary considerably. However, an average size statement will be between one to two megabytes in size. The largest statement size that will be sent to any account is ten megabytes. Your specific e-mail provider may limit your attachment size to less than ten megabytes in size. If this is the case, you will need to notify the bank so that we can your change maximum statement size accordingly. If your statement exceeds the size limit, you will receive an e-mail alerting you that your statement was too large to send via e-mail and a paper copy will be mailed to you.
Q: How secure are e-Statements?
A: e-Statement attachments are encrypted using 128-bit encryption and are password protected. It is important to remember that you should never disclose or share your password with any third party. Doing so would allow them to view confidential information about your account.
Q: When will I receive my statement?
A: You will receive your statement within one business day of your normal statement cycle date.
Q: Will I receive other bank related documents via e-mail?
A: Once your e-Statements account is active you will begin to receive your regular statements via e-mail. You will also receive all account notices and disclosures by e-mail as stated on the e-Statements enrollment form.
Q: How do I sign up for the free online bill pay service mentioned in application?
A: To use our bill pay service you must first be an online banking customer. To sign up for online banking please visit our website at www.bomconline.com. Once you have signed up for online banking you can click on the Payment Manager button when you login and this will take you to the bill pay application. You must fill out this application and submit it to us. Once your application has been reviewed and approved, your bill pay service will be activated.
If you have any other questions or concerns please contact us at 606-373-5031 or support@bankofmccreary.com.
